Terms of Service

By accessing or using the ClosedLooops platform ("Service"), operated by ClosedLooops LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

By creating an account, you represent that you are at least 18 years of age and have the legal authority to enter into these Terms on behalf of yourself or the business entity you represent.

ClosedLooops is a software-as-a-service (SaaS) platform designed for home-service businesses. The Service provides automated follow-up sequences, an online booking engine, customer portal, estimate and contract management, invoicing, recurring service plans, referral tracking, marketing campaigns, and related tools to help businesses recover revenue, rebook customers, and streamline operations.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice.

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us immediately at [email protected] if you suspect any unauthorized use of your account. We are not liable for any loss resulting from unauthorized access to your account.

The Service is offered on a monthly subscription basis. Current plans include the Starter plan ($97/month), the Growth plan ($197/month), and custom Enterprise plans. All prices are listed in U.S. dollars and are subject to change with 30 days' prior notice.

Payments are processed through Stripe. By subscribing, you authorize us to charge your payment method on a recurring monthly basis. You are responsible for providing a valid payment method and keeping your billing information up to date.

All fees are non-refundable except as required by applicable law or as expressly stated in these Terms. If your payment fails, we may suspend access to the Service until the outstanding balance is resolved.

We may offer a free trial period at our discretion. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial expires.

All subscriptions are month-to-month. You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, you will retain access to the Service through the end of your current billing period. No prorated refunds will be issued for partial months.

You agree not to use the Service to:

• Violate any applicable local, state, national, or international law or regulation.
• Send unsolicited messages (spam), including SMS or email messages, to individuals who have not provided consent.
• Transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable.
• Attempt to gain unauthorized access to any part of the Service, other accounts, or systems connected to the Service.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service in a manner that could damage, disable, overburden, or impair our infrastructure.
• Resell, sublicense, or redistribute access to the Service without our written consent.
• Connect a third-party account (Google, QuickBooks, Stripe, etc.) to the Service that you do not own or are not expressly authorized to use, or use the Service to access another person's account data without their consent.

We reserve the right to suspend or terminate your account if we determine, in our sole discretion, that you have violated these acceptable use provisions.

You retain all ownership rights to the data you submit to or generate through the Service ("Your Data"). We do not claim any ownership interest in Your Data.

You grant us a limited, non-exclusive license to use, process, store, and display Your Data solely for the purpose of providing and improving the Service. Upon termination of your account, you may request an export of Your Data within 30 days. After that period, we may delete Your Data in accordance with our data retention policies.

The Service, including all software, design, text, graphics, logos, and other content, is the exclusive property of ClosedLooops LLC and is protected by copyright, trademark, and other intellectual property laws.

Nothing in these Terms grants you any right to use our trademarks, logos, domain names, or other distinctive brand features without our prior written consent.

The Service integrates with third-party services including, but not limited to, QuickBooks (Intuit), Twilio, Mailgun, Google (Calendar + Sign-In), Meta (Pixel + Conversions API), and Stripe (including Stripe Connect). These integrations are provided for your convenience and are subject to the respective third-party terms and conditions, which you agree to comply with when you enable the corresponding integration.

Google services: When you connect a Google account, ClosedLooops' use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. See Section 6 of our Privacy Policy for the specific scopes requested, how data is used and stored, and how to revoke access.

We are not responsible for the availability, accuracy, or reliability of any third-party service. We do not guarantee uninterrupted access to any integration, and we shall not be liable for any loss or damage resulting from the unavailability or malfunction of a third-party service. Your use of third-party integrations is at your own risk.

You are responsible for ensuring that your use of the Service's SMS and email features complies with all applicable laws and regulations, including, but not limited to, the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any state or local regulations governing electronic communications.

You must obtain proper consent from recipients before sending SMS or email messages through the Service. The Service provides built-in opt-out mechanisms for SMS (e.g., replying STOP) and email (e.g., unsubscribe links). You agree not to circumvent or disable these opt-out mechanisms.

You are solely responsible for the content of messages you send through the Service and for any legal consequences arising from non-compliant messaging practices.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOSEDLOOOPS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

You agree to indemnify, defend, and hold harmless ClosedLooops LLC and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Service.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your messaging practices, including any failure to obtain proper consent or comply with SMS/email regulations.
• Any content or data you submit to or transmit through the Service.

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately.

You may terminate your account at any time by contacting us or through your account settings. Sections of these Terms that by their nature should survive termination (including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability) shall survive termination.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. If you do not agree with the modified Terms, you must discontinue your use of the Service.

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Florida, and you consent to the personal jurisdiction of such courts.

If you have any questions about these Terms, please contact us at:

ClosedLooops LLC
Email: [email protected]
Website: closedlooops.com